Operations Intern (SUBTA)

Administration · Troy, Michigan
Department Administration
Employment Type Part-Time
Minimum Experience Entry-level

How many subscriptions do you currently have in your life? Our guess is at least half a dozen. The good news is that you are already passionate about subscriptions and this role at the Subscription Trade Association (SUBTA) might be just what you’re looking for in your career!


The mission of SUBTA is to provide a network and resources to help nurture the largest community in DTC subscriptions. We do this by providing world-class experiences, unparalleled connections, and a comprehensive and reputable library of news, knowledge, and resources. Our small but mighty team is made up of hard-working individuals who are passionate about the DTC subscription space, and the dedicated community behind these brands.


SUBTA is the first and only trade association supporting the rapidly growing multibillion-dollar DTC subscription industry. With over 2,000 members and thousands of conference attendees, SUBTA is the industry’s leading voice and ally. SUBTA proudly hosts our 8th annual SubSummit Conference, which is scheduled for May 31- June 2, Dallas, TX. SubSummit is the largest direct-to-consumer subscription conference in the world. This annual experience brings subscription brands together to network, discover vendors, obtain exclusive data and learn best business practices.



Job Description


SUBTA is looking for an Operation Intern ready to jumpstart their career with real-world experience and learn from a rapidly growing team. The intern will be focusing on facilitating a successful live SubSummit '22 event, & managing day-to-day operations within SUBTA.  


The Operations Intern will be focused on supporting the team in creating a unique experience for our event attendees, and helping foster new and existing relationships within the subscription industry. This position will work directly with the Operations Manager to ensure an overall seamless event experience for attendees, as well operational efficiency within the organization. Lastly, this role will also have a huge focus on providing value to our community members via phone, email, or in-person support. 


Ideal candidates are highly motivated, innovative individuals who embrace change. We are looking for candidates that excel within a team environment while maintaining the ability to work autonomously on assigned tasks. Individuals should be able to contribute to a good work environment and team culture. 


Responsibilities


  • Update weekly data tracking and provide team summary & analysis of membership metrics
  • Support Operations Manager in fulfilling & tracking sponsorship deliverables for SubSummit 
  • Provide customer service to the SUBTA community via ZenDesk support tickets, email, phone, and in-person (event) support. 


Qualifications


  • Current college student or recent graduate studying business, operations, hospitality, or a related field is preferred
  • Excellent verbal and written communication skills with strong attention to detail
  • Excellent time-management skills, and ability to juggle multiple priorities at once
  • Ability to take initiative, employ good judgment, and manage projects from beginning to end
  • Strong understanding of customer service, with enthusiasm to grow your skills, collaborate, and think creatively 
  • Dedication to professionalism and readiness to work closely with a fast-paced team 

Thank You

Your application was submitted successfully.

  • Location
    Troy, Michigan
  • Department
    Administration
  • Employment Type
    Part-Time
  • Minimum Experience
    Entry-level